Terms & Conditions
Current as at 27.12.2023
We strive to create an intimate community atmosphere during your stay, and we only accommodate a limited number of guests. The following guidelines help to ensure Heart & Soul Retreats runs smoothly.
Cancellation & Refund Policy*
More than 30 days before arrival you can request a credit voucher for alternative dates or a refund (except for special offers) less a 10% admin fee.
Less than 30 days (more than 48 hours) before arrival you can request new dates or a credit voucher. No refunds apply.
Less than 48 hours before arrival there is no refund and the booking is not transferable to another date. The booking can be transferred to another person.
If you fail to arrive, arrive on a date other than your confirmed booking date, or you leave early, your payment is non-refundable, and the booking is non-transferable to another date.
If Heart and Soul Retreats change or cancel your booking for any reason, you can request a refund or a credit voucher for the full amount of your stay.
Healing Centre - Cancellation & Refund Policy*
For cancellations of healing room services with less than 24 hours’ notice, no refunds apply. Refunds are available for cancellations with more than 24 hours’ notice.
Code of Conduct
Please read the Code of Conduct carefully.
If you do not comply with the Code of Conduct, we retain the right to ask you to leave the Retreat. Should you be asked to leave The Retreat you will forfeit your accommodation fee.
Eligible Guests
Booking can only be made by persons over 18 years old.
Age restrictions - We only accommodate guests above the age of 16 when accompanied by an adult.
Pregnancy - As we do not have antenatal-trained yoga teachers pregnant women attend at their own risk. We advise you to seek medical advice before attending a yoga class.
Wheelchair access - Due to the geography of our site and the age of the building, the building is not wheelchair accessible and we do not have accessible rooms or bathrooms.
Dietary Requirements
Dietary requirements must be provided 7 days prior to arrival.
While we endeavor to meet dietary requirements, as we are a small business, we may not be able to meet all food requirements.
Generally, we are unable to modify menus for food preferences.
If you choose not to stay with us because we are unable to meet your dietary requirements, and you provide seven days’ notice, we will provide a full refund.
Your booking must be paid for in full before arrival.
Payment Method
Your booking is considered CONFIRMED once your payment is received by Heart & Soul.
Payment will be made at the time we receive your credit card details. If sufficient funds are not available or your payment is declined for other reasons, we will contact you via email.
We accept MasterCard and VISA only.
Our preferred payment method is via EFTPOS/credit card, but we are also happy to receive payments via Bank Transfer.
For international bank transfers, Heart & Soul applies a surcharge of AU$12/transaction to cover the banking fees.
Limitation of Liability
As with any physical activity, it is important that before beginning any fitness regime, you consult with your healthcare professional to ensure that you are mindful of your current health and any medical and health restrictions that may apply to you. Heart & Soul Retreats accepts no liability for any injury, loss of property, or death resulting from attending our retreat space. When attending our yoga classes you practice at your own risk.
We do not accept responsibility for any personal items which are left, lost, damaged or used without permission at Heart and Soul Retreats.
At times, we take photographs on the property as well as throughout the program – including meal times, yoga classes, and workshops. In booking with us, you provide us with your permission to be photographed, and for these photos to be used in our marketing materials.
By confirming a booking with us you have therefore accepted all of our Terms and Conditions.