Careers

 
 

Receptionist / Social Media Assistant

Casual | 20-25 hrs/wk | Otford, NSW
Award Wage + Super | Complimentary Daily Lunch | Wellness Perks

Looking to step out of the corporate grind and into meaningful, peaceful work that truly aligns with your strengths?

Heart & Soul Retreats is on the lookout for an exceptional person to join our team. Someone who’s warm and bright, loves helping people, is extremely organised and savvy with social media and basic tech.

In this role, you’ll be the first point of contact for our guests, supporting their stay with kindness, professionalism, and calm efficiency. You'll also work behind the scenes to keep things running smoothly, from managing bookings and emails to assisting with special projects, social media, and creative admin tasks.

You’ll love this role if you are…

  • A warm, friendly person who enjoys working with people in a calm, purposeful environment

  • Conduct yourself with a high degree of professionalism, are organised, efficient, and punctual.

  • Confident using tech - emails, booking systems, spreadsheets, Google Docs, social media, etc.

  • Able to take initiative, stay on task, and follow directions with attention to detail

  • Calm and solutions-focused when things don’t go to plan

  • Interested in yoga, meditation, or holistic wellness

  • Bonus points if you’re familiar with CloudBeds or Fresha hospitality systems (if not, we’ll happily train you)

Key Responsibilities

  • Greet and check in guests, respond to enquiries and assist with anything they need

  • Answer phone and email enquiries, process guest bookings and payments

  • Manage day-to-day admin, including ongoing task tracking to ensure nothing falls through the cracks

  • Support management with administrative tasks and special projects

  • Help create and post social media content

  • Problem-solve issues swiftly and gracefully always keeping the guest experience front of mind

  • Extra points if you have experience with CloudBeds, Fresha

What you get in return

  • A calm, kind workplace surrounded by nature and like-minded people

  • A free, healthy, plant-based lunch during your shift

  • Access to daily yoga, meditation, and wellness classes - even on your days off

  • Discounted wellness treatments, including massage and reiki

  • The chance to do meaningful work in a supportive, appreciative and uplifting environment.

If you're someone who brings energy, kindness, precision and accountability to your work - and you’re ready for a more inspired way of working - we’d love to hear from you.

Please send your resume along with a cover letter to: info@heartandsoulretreats.com.au

Please answer the following questions in your cover letter:

1. What makes you perfect for this role?

2. What makes this role perfect for you?